The CrowdRiff 2025 Trends Report is here! We surveyed destination marketers across North America to learn what’s coming, going, and staying as the new year takes shape. See where destination marketing organizations (DMOs) are putting their marketing dollars, how they map out paid vs organic social strategies, what tools they use to stay on top of trends, and their balance of skepticism and optimism toward the role of AI.
The tug-of-war between organic and paid lives on, and DMOs are trying to strike the right balance. They report having the most success with Meta ads, and IG Reels take the lead when it comes to organic content. Threads, X, Snapchat, and Bluesky are less popular but many destination marketers are watching Bluesky closely—so you best keep an eye out!
We’ll also have to see how the US TikTok ban shakes out in January 2025—this could majorly impact DMO strategies worldwide.
of respondents said Meta ads are most effective, compared to just 18% for TikTok. But you should still keep up that organic TikTok presence.
are prioritizing IG Reels for their organic content—that's a big jump from just 78% in 2024.
have separate strategies for paid vs organic social. But with the rise of more “authentic” style ads, this is something to keep an eye on.
Instagram’s social media reign continues — align your organic and paid strategies on the platform to make your dollars work harder.
With many DMOs sharing content on social every day and 82% prioritizing IG Reels, the need for short-form video is on the rise. To keep up, destination marketers are using a combination of in-house talent, UGC, and local content creators.
Don’t have time to manage creators? CrowdRiff Creators takes care of that for you, with 92% of customers recommending it for sourcing local content... just saying!
use an even mix of UGC and professionally produced photo and video content.
think having enough content to stand out and satisfy algorithms is their biggest social media challenge.
of respondents post content daily, boosting the demand for fresh content, from photos to vertical video.
Keep your feeds feeling fresh by putting together an extensive library of long and short-form videos that are both professionally shot and sourced from UGC.
Most destination marketers surveyed measure success through social media engagement, website traffic, and hotel bookings, with web traffic coming out on top. If your website is looking a little outdated, 2025 might be the time to consider a glow-up.
are viewing web traffic as a key ROI metric. Remember, backlinking and SEO are crucial!
of respondents are tracking social media engagement as a major measure of success.
are tracking hotel stays as an indirect but significant success measure.
Every click matters! Whether it’s a like, share, save, or a link out to a partner site, always create highly engaging content on socials and your website to improve ROI.
AI is already a big piece of destination marketers’ strategies. While 75% are concerned about data accuracy and 51% have ethical concerns, the majority use some form of AI and anticipate using it more in 2025.
of respondents anticipate AI writing social or website copy this year.
are currently using some form of AI in their marketing strategy, from copywriting to research.
are concerned about AI data accuracy and 74% are uncomfortable using AI-generated images or videos.
No need to be scared of AI—there are tons of ways it can help destination marketers save time and money. Trust your judgment to pick and choose what to use.
73% of DMOs agree staying on top of trends is crucial. How are they doing it? Through industry newsletters, social media, and conferences like AMA and Destinations International (plus, our totally biased favorite, SEE).
plan on attending destination marketing events in 2025.
look to other destination marketing teams for influence and inspiration.
think staying on top of trends is crucial to an effective strategy.
The DMO community is incredibly generous with sharing what strategies work best. Don’t be afraid to ask other destination marketers for help and advice!
Most destination marketers agree that video will ramp up even more while influencers are falling out of, well, influence. And we LOVE to see sustainable marketing strategies on the up and up. We’re calling it: authenticity and social impact are the 2025 it girls.
are thinking about content personalization in 2025. Are you segmenting your audiences?
think sustainability-focused marketing will have a big impact on DMO strategies in 2025.
believe influencers will be important in 2025—down from 90% last year!
Influencers had their moment—it’s time to bring in local creators who tell real, relatable stories. Work in personalization and sustainability messaging, and you’ve got a winning 2025 strategy.