Summary: Our website collects data provided by users in order to create a relevant browsing experience, and to contact users with related informational and promotional messages.
Collection of Information: We aim to collect, use and disclose only such information as is required to enable us to provide and improve the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, to better understand users’ needs and interests, for identification and authentication purposes, for service improvements, updates and product announcements and to provide users with further information and offers from us or third parties. We will maintain the confidentiality of any contact information you provide to us on signing up for our Services or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.
“Personal Information” is personally identifiable information, such as your name, address, e-mail address, credit card information, birth date and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Website or be able to access and use the Website at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website. We may collect Personal Information in respect of the Website through the user or profile account registration process; communications with you; information downloads; service purchases; user support; and surveys. We may also collect Personal Information regarding your social media accounts, uploads and posts from third party websites or social media sites that interact with the Website.
“Non-Personal Information” is information of an anonymous nature, such as the type and version of browser or operating system being used by visitors to the website. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website. Business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
Use of Information: We collect information for the following purposes:
- Registration: In order to order our Services you must provide certain Personal Information to us such as your full name, address and email address. In general, none of your account registration information will be shared with any other users of the Website or our Services.
- Statistics: we also collect statistics about use of the Services purchased through the Website. This information will be kept confidential, however, aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other members or third parties.
Your IP address is reported by your web browser whenever you visit a page on the Website. This information is recorded together with your registration information on our databases.
For Website Visitors In The European Economic Area (EEA)
For website visitors located in the European Economic Area (EEA), all processing of Personal Information is executed in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
CrowdRiff processes Personal Data as a Controller and Processor, as defined by the GDPR.
All Personal Data collected by CrowdRiff is stored securely in our CRM and marketing automation tools with technical, contractual, and administrative, precautions in place. Some Personal Data may be shared with marketing partners and platforms in order to serve you relevant advertisements. For more details, view the Security section below.
As per the GDPR, if you wish for us to remove your data from our database, contact email@example.com
Policy Towards Children: The Services are not directed to children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us at firstname.lastname@example.org and we will endeavor to delete that information and terminate the child’s information from our database.
Testimonials: We post customer testimonials on the Website which may contain Personal Information. We do obtain consent via e-mail to post your name prior to posting the testimonial. If you want your testimonial removed, please contact us at email@example.com.
From time to time we may employ third parties to help us improve the Website and/or the Services. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Website and/or the Services and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.
Important Exceptions: We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact defend or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website members, other users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
Security: The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information for the Services to third parties password.
Access and Accuracy: You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request.
We will endeavour to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
Contact Us: You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information, if you have any questions, comments or suggestions or if you find any errors in our information about you, please contact us at: firstname.lastname@example.org or by mail to CrowdRiff Inc., 116 Spadina Ave., Suite 600, Toronto, Ontario, M5V 2K6.
Last Updated: May 17, 2018